Privacy & Security Policy

This page explains the privacy practices of Truck Customizers.

At Truck Customizers, we are highly committed to maintaining the privacy of your personal information. This Privacy Policy will help you to understand what personal information we collect about you when you visit our website and how we use that information. This Privacy Policy also describes our practices for handling and securing such information.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Additionally, the company's web server will log the IP address of all visitors to the site.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    Your information helps us to better respond to your individual needs.
  • To improve our website
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer certain site features
    We will occasionally run special promotions, contests or surveys.
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    Under no circumstances will we ever sell your email address or use it for purposes other than those described in this policy.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction is placed, your credit cards numbers will not be stored on our servers.

We restrict access to your personal information to only those employees who need to know that information in order to provide products or services to you. We maintain safeguards that comply with federal standards to guard your non-public personal information. In commitment to the security of your sensitive information, all employees are educated on our privacy policies and procedures on a regular basis.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by calling our sales department at 800-497-1780.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We use a third party company to process all credit card transactions in order to bill you for your orders. We use third party shipping companies, such as UPS and FedEx, to deliver your orders. Additionally, our suppliers may ship items directly to you from their distribution centers. Any personal information, such as your name and address, supplied to these companies will be used solely for the purposes stated within this document and will not be retained for any other use.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their My Account control panel.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms & Conditions

Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to this Privacy Policy and to our various operating policies detailed on the following pages: Terms & Conditions and Return Policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date below.

This policy was last modified on May 16, 2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.truckcustomizers.com
Truck Customizers
PO Box 307
Southington, CT 06489
help@truckcustomizers.com