Placing an Order
We encourage you to place your orders online if you are using a credit card. It's fast, easy, safe, and, best of all, it's available 24 hours a day. However, if you prefer to use our toll free number (800-497-1780), service representatives are available from 9:00 AM - 5:00 PM Eastern Time, Monday through Friday to assist with your order.
When calling to place an order, please have all product names, product descriptions, and product options handy, as well as your vehicle's year, make and model.
Truck Customizers accepts the following forms of payment:
Checks and money orders should be made payable to: "TCX Industries LLC" and should be sent to:Truck Customizers
P.O. Box 307
Southington, CT 06489
Please note the following:
Sales tax will be applied to all orders shipping to locations in Connecticut.If your Connecticut based business purchase is intended for resale, your order may qualify as tax exempt. In such cases, please complete and fax a valid Resale Certificate to 888-758-5704. Top
Using a Coupon
Truck Customizers will occasionally make money-saving promotional coupons available to our customers. To use a coupon, enter the coupon code in the specified area of the shopping cart and press the Apply Coupon button. With the exception of "product-level" coupons, most coupon codes can only be used once per customer.
If one or more "product-level" coupons are combined with an "order-level" coupon, in certain cases, the products belonging to the "product-level" coupons may not be eligible for additional savings, nor contribute to the minimum order requirement of the "order-level" coupon.
Certain manufacturers have a strict pricing policy which prohibits discounts, including the use of coupons. In order to remain an authorized dealer for these products, we are unable to accept coupons used toward the purchase of products by these manufacturers. Some of these manufacturers include: AEM, AMP Research, ATS Diesel Performance, BAK, BD Diesel, Bedrug, Bully Dog, Bully Dog Big Rig, CFM+, Edge Products, Extang, H&S Performance, Hypertech, MADS Smarty, Pace Edwards, ReadyLIFT, S&B Filters, Superchips, Tonno Pro, TruXedo, WARN.Top
Most items we carry are available for immediate shipment; however, on occasion an order may be placed for an item that is out of stock. When this occurs, you will be notified via email. If the item becomes available within 30 days, the item will be immediately shipped to you and your credit card will be charged. We will contact you for your approval before shipping any items that have been on backorder for greater than 30 days. Items that are on backorder for greater than 90 days will automatically be canceled unless prior arrangements have been made.
Should you prefer to cancel a backorder rather than waiting for it to become available, you may contact us.Top
Special order items may take up to 3 to 4 weeks to arrive. Since many of these items are shipped directly from the manufacturer, special orders cannot be accepted for return. You will be notified of any items that are only available as Special Orders.Top