Placing an Order

• Ordering
• Payment Options
• Sales Tax
• Using a Coupon
• Backorders
• Special Orders

Ordering

We encourage you to place your orders online if you are using a credit card. It's fast, easy, safe, and, best of all, it's available 24 hours a day. However, if you prefer to use our toll free number (800-497-1780), service representatives are available from 9:00 AM - 5:00 PM Eastern Time, Monday through Friday to assist with your order.

When calling to place an order, please have all product names, product descriptions, and product options handy, as well as your vehicle's year, make and model.

• Never send your order to us via email. We cannot guarantee the security of personal information such as credit card numbers sent through email. Our store does not transmit credit card information by email.
• Most orders are shipped within 24-48 hours of being placed (excluding weekends and holidays).
• At this time, we can only accept orders from customers located within the United States. Additionally certain items are available for shipment to Canada. Please contact us to determine availability and shipping costs to Canada.
• You will receive an email confirmation shortly after placing an order. This email will contain the order number which should be referenced in any future communication with us regarding this order.
• Once the order is shipped, you will be provided with a tracking number via email.
• Truck Customizers reserves the right to cancel any order for any reason. Should an order require cancellation after your credit card has already been charged, we will issue a refund to your card.

Payment Options

Truck Customizers accepts the following forms of payment:

• Credit Cards: Visa, Master Card, American Express, Discover
• Pay Pal
• Google Wallet
• Personal Checks
• Business Checks
• Cashier's Checks
• Money Orders

Checks and money orders should be made payable to: "TCX Industries LLC" and should be sent to:

Please note the following:

• In order to receive your order in the shortest possible time, the recommended form of payment is credit card.
• We can only accept credit cards issued by US banks.
• Your credit card will not be charged until your item is ready to be shipped.
• Orders being paid for by check or money order must be placed by phone.
• Personal checks and business checks must be drawn on a US bank.
• We can only accept US money orders.
• Orders being paid for with checks or money orders will not be shipped until payment has been received.
• With both personal or business checks, there may be an additional delay of up to ten days to allow the check to clear.

Sales Tax

Sales tax will be applied to all orders shipping to locations in Connecticut.

• Connecticut Sales & Use Tax Resale Certificate

Using a Coupon

Truck Customizers will occasionally make money-saving promotional coupons available to our customers. To use a coupon, enter the coupon code in the specified area of the shopping cart and press the Apply Coupon button. With the exception of "product-level" coupons, most coupon codes can only be used once per customer.

If one or more "product-level" coupons are combined with an "order-level" coupon, in certain cases, the products belonging to the "product-level" coupons may not be eligible for additional savings, nor contribute to the minimum order requirement of the "order-level" coupon.

Certain manufacturers have a strict pricing policy which prohibits discounts, including the use of coupons. In order to remain an authorized dealer for these products, we are unable to accept coupons used toward the purchase of products by these manufacturers. Some of these manufacturers include: AEM, AMP Research, ATS Diesel Performance, BAK, BD Diesel, Bedrug, Bully Dog, Bully Dog Big Rig, CFM+, Edge Products, Extang, H&S Performance, Hypertech, MADS Smarty, Pace Edwards, ReadyLIFT, S&B Filters, Superchips, Tonno Pro, TruXedo, WARN.

To be notified of future discount coupons and other special promotions, follow us on twitter and/or become a fan of ours on Facebook.

Backorders

Most items we carry are available for immediate shipment; however, on occasion an order may be placed for an item that is out of stock. When this occurs, you will be notified via email. If the item becomes available within 30 days, the item will be immediately shipped to you and your credit card will be charged. We will contact you for your approval before shipping any items that have been on backorder for greater than 30 days. Items that are on backorder for greater than 90 days will automatically be canceled unless prior arrangements have been made.

Should you prefer to cancel a backorder rather than waiting for it to become available, you may contact us.

Special Orders

Special order items may take up to 3 to 4 weeks to arrive. Since many of these items are shipped directly from the manufacturer, special orders cannot be accepted for return. You will be notified of any items that are only available as Special Orders.